LEARN HOW BCI, LEADING BANK IN CHILE, AUTOMATES CUSTOMER SERVICE WHILST REDUCING OPERATIONAL COST AND INCREASING EFFICIENCY.
BCI decided to test Xentric’s technology to automate customer service, attracted by the platform’s omnichannel technology, its flexibility, learning capacity and the potential impact on costs that the new implementation could to have.
Learn how Xentric used natural language processing and machine learning to help BCI:
- Improve efficiency on first-contact resolution whilst reducing time
- Reduce operational cost by a third
- Increase productivity achieving over 80% resolution
Xentric uses machine learning and natural language processing to provide real-time, multi-language answers to clients and prospects.
Intelligent bots that can customise and optimise answers across all digital platforms.
Connect Xentric to the tools you are already using.
Actionable insights on sentient, content and meaning of every client interaction.
FINANCIAL SERVICES — USE CASES
CLIENTS WHO TRUST US
CORPORATE ON PREMISE SOLUTIONS
ONE TIME FEE $5,000 FOR SET UP
MONTHLY FEE $2,000 + YOUR PREFERRED PLAN
$50 / mo
($689 / yr)
$99 / mo
+ Voice Agent
*Inbound call start $0.01
Outbound call start $0.05, SMS $0.25, call / minute $0.03
Contact us to get started for free and test Xentric’s solutions